Report of Tickets by Category

Autodesk CREFTS: How We Use Categories

March 8, 2018
By Jessica Smith Customer Stories, Managing Tickets

The Autodesk Corporate Real Estate, Facilities, Travel, Safety and Security (CREFTS) team manages over two million square feet of space in 38 countries with a staff of 200. We use BIM 360 Ops for asset management. Here is how we use categories.

Asset and Ticket Categories

When we began using BIM 360 Ops, categories could be created by anyone on the team. As a result, almost 300 categories were created, which made them useless for grouping data. With input from our managers and our technicians we came up with the following list:

  • Mechanical
  • Electrical
  • Plumbing
  • Building Interior
  • Building Exterior
  • Appliance
  • Audio/Visual
  • Copy/Print
  • Cleaning
  • Events
  • Furniture
  • Move/Add/Change
  • Security
  • Shipping
  • EH&S
  • Signage
  • Other

These categories are defined in our Portfolio Settings and can only be updated there.

Building Categories

We also use categories to manage our buildings according to our three geographic regions: Americas, APAC, and EMEA. Each building is assigned a category to enable portfolio filters and reporting for the regional CREFTS teams.