iOS notification settings

What iOS notifications will my team receive?

September 9, 2019
By Katie Murff Managing Tickets

The notifications a user receives depends on their role and what they have enabled.

Occupants

Occupants receive iOS notifications when

  • a ticket is created on their behalf
  • they are added as a watcher to a ticket
  • there is a comment added to their ticket
  • their ticket is closed

Technicians and Vendors

Technicians and Vendors receive iOS notifications when

  • a ticket is created on their behalf
  • they are added as a watcher to a ticket
  • they are assigned a ticket
  • there is a comment added to a ticket with which they are associated
  • someone else closes a ticket they created or are watching

Note:

  • scheduled ticket notifications can be turned off

Managers and (Co)-Owners

Managers and (Co)-Owners receive iOS notifications when

  • a ticket is created on their behalf
  • they are added as a watcher to a ticket
  • they are assigned a ticket
  • there is a comment added to a ticket with which they are associated
  • someone else closes a ticket they created or are watching
  • there is a new ticket or a new ticket that meets the criteria of a portfolio filter they have selected

Notes:

  • new ticket notifications can be filtered to only the highest priority tickets
  • scheduled ticket notifications can be turned off